I have Jira Service Desk and I have created a custom field (multi-select) which we have called 'Tags' where we get the customer to tag the ticket based on a few options. This ticket comes through to our Service Desk where we then 'Move' the issue to our Developers Projects into an issue within their Kanban Board.
Most of the information is transferring across accept for this custom field. I am trying to figure it out but struggling to find out how to do this.
Hi @Mark Deacon
Have you made sure that the Tags field is on all of the relevant screens within the developers project?
If an issue has been given a value within one project, then the issue is moved to another project, the value of that field will be saved within the issue, however you will only be able to see this value/field if the field is on the screen of the project you have moved it to
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events