We have configured our system to initiate emails from a custom email address e.g. email@example.com. When additional users are included in the chain and select Reply-All or the requester responds back to all - new issues get generated for each response.
How do we turn this off?
Ideally when a new issue was created we could ignore any email with an RE:
If the replies or done to the original email that creates a ticket and not to the response back from Jira about the creation of the ticket then a new ticket will be created. The key to this is the issue key for the issue created must be in the subject for it to equate to a comment.
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