I am trying to use number instead of arrows
1 Critical response = Immediately
2 Urgent response = 24 hoours
3 high response = 48 hours
4 normal response = 3 days
5 low response = 5 days
6 Lowest response = when available
The arrows are icons associated with the priority scheme.
So the bad news is that you can't associate numbers with priority - the closest you can get is to rename (so instead of "high response", you just have "3" in the display). But you can use your own icons for them. A lot of places I've worked have swapped the arrows for coloured numbers (Usually 1 Red as the most urgent, and 6 a blue or green)
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