How do I assign issues owned by an inactive user to an active user?

Chanakarn Rodtim
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April 18, 2024

How do I assign issues owned by an inactive user to an active user?

3 answers

1 vote
Stephen_Lugton
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April 19, 2024

If you want to find all issues for inactive users, try this filter

assignee in (inactiveUsers()) and statusCategory != Done ORDER BY assignee ASC

 

Once you've got the list you can bulk edit, select and reassign any tickets for a particular user

1 vote
Trudy Claspill
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April 18, 2024

Hello @Chanakarn Rodtim 

Open the issue and change the value in the Assignee field.

Is there more to your question? Are you trying to search for the issues assigned to inactive users?

By inactive do you mean deactivated?

0 votes
Hannes Obweger - JXL for Jira
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April 22, 2024

Hi @Chanakarn Rodtim

I'd also default to using Jira's issue search in combination with Jira's bulk editing flow. 

If you're looking for a more interactive approach, you may also want to have a look at the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also allows bulk-editing your issues via copy/paste, like so:

bulk-edit-assignee.gif

This works within JXL but also across JXL and pretty much any other app, including e.g. Excel or Google Sheets. You can update any number of issues and fields in one action, so you should be done with your work in no time.

Any questions just let me know,

Best,

Hannes

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