How do I assign a number to the issues in a queue in ascending order?

I am trying to assign a number to the issues in the tickets based on the number of issues in the queue. Example: If there are 10 tickets the queue should show a number like issue 1, issue 2, issue 3 so on. if a issue is solved the issue is taken out of the queue the number should be assigned to the tickets in a round robin fashion. thanks in advance

1 answer

0 votes

Jira does not give out numbers as you describe (becaue it's redundent and pointless).

If you are talking about helpdesk calls, then the number is useless because you should be looking at the next one that might breach the SLA.  If you're looking at a development "queue", then you should be ranking after grooming, not guessing based on incoming work.  If you're using plain JIRA then there is nothing resembling a queue.

I can't think of any real use for what you've described - it's either pointless, or handled better by SLA or sprint planning.

Can i give the next one breaching the SLA in the queue with a number by creating a custom field?

and also can you help me with the below question Nic

How to populate a custom field value based on Jira user data in the create screen?


Not easily, because you would have to recalculate the number on almost any change made to issues in the queue.  Is there a reason you don't just look at the first item in the queue?

For the other question, you probably want a scripted field or possibly a behaviour.  Depends on the exact thing you're trying to do with it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

20,613 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you