I have a custom mail handler that is based on the "Create a new issue or add a comment to an existing issue" handler. Email replies are being added as comments but Outlook replies do not strip out the original email. I believe the issue is the horizontal rule that MS puts above the original message. Here is the contents of the Outlook-email.translations file. I believe the last line represents this horizontal rule.
---- Original Message ----
----Original Message Follows----
---- Original Message Follows ----
---- UrsprÃ¼ngliche Nachricht ----
Since that does not appear to be working, my next guess is to add a regex to the handler, but the UI does not include that option for this handler. How do I add the regex to this mail handler or what is the correct solution?
My understanding is that I need to use a 'create issue' handler because only one of my many projects allows new issue creation from email. These are the only handlers that specify the project in which to create the issue. I also understand that I can have only one active handler at a time.
Am I wrong on these items?
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs