How do I add a user and allow them access to only one project?

The people section says " We couldn't find that person" when I try to add them?


Thank you

1 answer

This can be tricky to troubleshoot, given the number of possibilities for the problem.  It is also version dependent.  In Jira 6.4 and earlier, you use the "Jira User" Global Permission to grant login access. On Jira 7.0 and later, you do the same thing by granting Application Access. Make sure they have access to log in first.  Next, you need to have at minimum, "Browse projects" permission to see and do anything with the Project in question. You will need to look at how the Browse projects permission and other relevant permissions are granted and make sure the user is listed there.  To get someone to show up in the Assignee user picker, they need to have both the "Browse projects" and "Assignable user" permission. Hopefully that will point you in the right direction.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,789 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot