How do I add a new billing account?

[Abhemanyu Sarin]

We are trying to sign up for a paid JIRA plan. To manage the billings, we need a billing admin account.

However, the only billing admin account listed in the billing accounts section is no longer present in the organization.

How can a new billing admin account be added in this state?

[Rilwan Ahmed · Accepted solution]

Dear @Abhemanyu Sarin ,

Welcome to the community !!

What email address was being used by that user to access Atlassian cloud products? Is it an email address that is managed by your company? If so, then your IT people should be able to reset the password on it, and then you can use it to login to the Atlassian cloud as that former user and grant billing permissions to individuals as needed.

Who can change plan ?

• Billing admins

• Organization admins

• Site administrators

To change your product plan:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. Go to Subscriptions from the side navigation.

3. From the subscriptions list, find the product you want to change the plan for and select Manage.

4. On the Subscription details page, select Change plan.

5. On the Plan selection page, compare and select the plan you want.

6. After you agree to the Atlassian Customer Agreement and Privacy Policy, select Agree and start trial.

More details in https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/ 

[Abhemanyu Sarin]

Thank you, the issue has been resolved!