How do I Email This Issue - for Jira Cloud

[Kimberly Kriegler]

I want the ability to email from an issue to a individual within our company.  I am having difficulty in setting up this feature.  When I establish the email I see an error stating 

There isn't any outgoing connection available marked as default

[Istvan Ascarza · Accepted solution]

Hi @Kimberly Kriegler ,

I'm a member of the Email This Issue support team at META-INF and I'd be glad to assist you with this question.

While on Email This Issue for Jira Data Center instances, users have the option to use the Outgoing connection of Jira for sending emails, that is unfortunately not an available feature on Email This Issue for Jira Cloud. For Email sending with the app on Cloud, a working Outgoing Email Connection configuration is required. 

I would recommend to look into configuring an OAuth connection for the application. 
In our documentation we have available details for the configuration of the following Mail Service Providers:

• Google / Gmail
• Microsoft 365 email / Exchange

Please check the following documentation pages for details, I will include the pages for Gmail and Microsoft Mail configurations as well: 

• Enabling OAuth2 authorization for Google
• Enabling OAuth2 authorization for MS 365
• OAuth2 Credentials - Email This Issue configuration
• Incoming Mail Connections - general overview
• Outgoing Mail Connections - general overview

I hope this helps, but if you run into any difficulties then please let me know, or contact our support team on our Customer Portal or by email at: support@metainf.atlassian.net. 

Best Regards,
István

[Marc - Devoteam]

Hi @Kimberly Kriegler 

I expect you are using the app Email This Issue.

In the Administration section of the app, check the section outgoing mail connections, is there a connection specified and set as default?

If not there is you issue.

Also see documentation; email-this-issue-for-jira-cloud-smtp-servers 

[Kimberly Kriegler]

There is not an outgoing email Connection

[Marc - Devoteam]

Hi @Kimberly Kriegler 

If you want Email This Issue to sent out emails, you have to create one.

Other question, you want to sent an internal email, why use Email This Issue.

Can't you use an automation rule based on an action on an issue with specific conditions and then sent an email to a specific user?

[Kimberly Kriegler]

Hmmm this may work

But I also want the ability to email the issue as well

[Marc - Devoteam]

Then you need configure an outgoing email connection in Email This Issue, see the documentation of Email This Issue to set this up

[Uladzislau Samuseu]

Hi @Kimberly Kriegler 
Could you show me full of your automation script?