How can we retain the email formatting as is in Jira ticket.

Rinku borole
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2024

Not able to retain the email format in jira ticket. as Email created as in Plain text in Jira. Is there any way to retail HTML format in Jira.

2 answers

0 votes
Victor - Modus Create May 30, 2024

Hi @Rinku borole ,

Hope you're doing well.

From my understanding of your problem, you could achieve what you're trying with Notification Assistant for Jira:

Hope it helps.


0 votes
Nathan Phillips
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2024

Hello @Rinku borole,

Welcome to the Atlassian Community! 

At this time, emails processed by Mail Handler will be converted to plain text before the issue is created.

Although, you can pass on specific formatting in your email using Jira Wiki Markup Notation.

For example, I sent an email to my sites Mail Handler with the following plain text:

_This is a test for_
h2. +*Jira Wiki Markup Notation*+
h4. formatting!

 Resulting in the following issue being created, respecting the Jira Wiki Markup Notation I provided:

I hope this helps! 

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events