How can we achieve immediate retrieval of the changelog upon an update event trigger in a production

balajiar October 13, 2024

Hi All,

 

We have app logic that relies on the avi:jira:updated:issue trigger module to handle every issue update event. In our development environment, the event triggers instantly, allowing us to capture the changelog from the event log immediately. However, in the production environment, we are experiencing a delay of up to 1 hour before we receive the changelog. We haven't found any documentation on changing the frequency of these events. Is there an alternative method to achieve immediate retrieval of the changelog upon an update event trigger?

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Dick
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October 14, 2024

Hi @balajiar , and welcome to the Atlassian Community

The execution of all jobs in Jira are controlled from the Scheduler Administration page. It could very well be the case that the interval / cron settings for handling your event are not the same between your two instances.

Hope this helps get the events flowing,

Dick

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balajiar October 14, 2024

Thank you for the reply. I want to know why the trigger module for the issue update event only fires after an hour.

Dick
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October 18, 2024

Hi @balajiar,

The why behind the interval length is a mystery to me.

That's why I was trying to steer you to the place where it might be defined, so you can edit it.

Hope you can squeeze the waiting period this way,

Dick 

balajiar October 21, 2024

I am working on achieving instant updates to fields whenever any field is modified by a user. For example, if a user edits the estimated value, it will instantly update some custom fields. The suggested functionality is good, but I don't have Jira admin access, so I can't see the scheduler admin page or control schedules. Instead, I am thinking of accomplishing this with the Forge app.

Dick
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October 21, 2024

Either which way you're achieving the instant feedback upon change, I would definitively advise you to contact your admin about your needs, as you are putting a bit more strain on the system (always handy to keep your admin happy :) ).

Dick

balajiar October 21, 2024

Thank you for the advice. I'll make sure to reach out to my admin to discuss my needs and the potential impact on the system. It's always a good idea to keep them informed and happy!

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