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How can set the priority level get assigned automatically on Category?

c-ruhi_tanwar
c-ruhi_tanwar Mar 10, 2021

While creating a support ticket (in Atlassian support) there is no option for the person seeking support to select an appropriate priority level according to self. The priority level gets assigned automatically.
I want to apply the same automation to the JSD Project.
Kindly provide a solution to how can I update the priority level on the ticket category.

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