While creating a support ticket (in Atlassian support) there is no option for the person seeking support to select an appropriate priority level according to self. The priority level gets assigned automatically. I want to apply the same automation to the JSD Project. Kindly provide a solution to how can I update the priority level on the ticket category.
On the request type, you can add a priority, hide it and set it. This way all request types of that type would have the same priority. If the category is a custom field and they are selecting it, you could automation on issue create to set the priority.
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