While creating a support ticket (in Atlassian support) there is no option for the person seeking support to select an appropriate priority level according to self. The priority level gets assigned automatically.I want to apply the same automation to the JSD Project.Kindly provide a solution to how can I update the priority level on the ticket category.
@Ruhi Tanwar
On the request type, you can add a priority, hide it and set it. This way all request types of that type would have the same priority. If the category is a custom field and they are selecting it, you could automation on issue create to set the priority.
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