How can i share the issue key in an e-mail which is send after a transition from status A to B? Edited

Hello, my goal is to send the issue-key in an e-mail when my warranty for my hardware expires?

 

Whats the syntax in the EMail template to send the key from the issue and how can i send custom fields?ScriptRunner.PNG

2 answers

1 accepted

1 vote
Answer accepted

Hello, 

Write in email template

Your asset <% out << issue.key %> has no warranty.

Will try it! Thanks

It worked great! Can i put this asset into a link? When i click on it - it will display the issue?

 

Is this possible?

Try something like this 

Your asset <a href="http://jiraurl/browse/><% out << issue.key %>"><% out << issue.key %><a/> has no warranty.

Will try it out. 

When i click on the link i get an error message. DNS problems...hmm

 

Unbenannt.PNG

Kindly change your code to

Your asset <a href="http://jiraurl/browse/<% out << issue.key %>"><% out << issue.key %></a> has no warranty.

And change jiraurl to your jira url

Thanks for your help! It works perfect!

http://jiraurl/browse/<% out << issue.key %>

This is enough for my email ;)
0 votes

I used a slightly different approach that some may find useful. I defined the URL for the link as such:


<%
def link = com.atlassian.jira.component.ComponentAccessor.getApplicationProperties().getString("jira.baseurl") + "/browse/" + issue.key
%>


and then referenced that variable in the email template as such:


<p>Please note that <a href="$link">$issue.key</a> has been canceled.</p>


Doing it this way allows easily moving the script between our dev/test/prod instances and always having the correct URL, and secondly, I find it cleaner to user $issue.key rather than <% out << issue.key %>

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 14, 2019 in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

643 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you