How can i set mandatory fields through incoming mail server


I have implemented incoming mail server through which i am able to create issues through emails.

I have a question, how can i set values to custom fields e.g release version, affected version etc.. through mail?

Is there any way to do it?



2 answers

This widget could not be displayed.

You need to use a mail handler that understands your fields.

The default mail handlers are not that clever - you need to find or write a handler that can cope with your mandatory fields. I always reach for JEMH as soon as I want to do anything with incoming emails.

Hi Nic,

Thanks for your reply. Is is paid or free?



I advise you to evaluate the JEMH plugin on your test instance and see if it fits your needs. And it is paid plugin.

Paid, but well worth it if you want to do anything clever with email

This widget could not be displayed.

Or you can tweak the field configuration and make the fields non-mandatory only for the project you want to use this mail handler on.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

169 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you