How can i set a custom field default to EMPTY?

We have a custom team field and have it set to required. The option "None" is appearing as the default and is counting as populating. Ticket creators are not forced to identify which team the ticket belongs to. 

Anyone know how to work around this? I know how to change the default value, but that will not solve the challenge of people not assigning a team to new tickets. Looking for a way to have the value as Empty (or not populated) to force ticket creators to pay attention to that field  

2 answers

1 accepted

Put a Validator that requires this value to be changed

Thanks. Any easy way to add validators without having to write a script? 

It is not a script. A simple "Validator" called "Field has been modified Validator" provided by the JIRA Misc Workflow Extensions add-on.

Adding a validator to the field in via the workflow solved my issue. Thanks. 


It worked for me too!

0 votes

It sounds like you have an option of "none" on the list of options - that's why the "mandatory" flag is picking it up as  being filled.  If you reconfigure the custom field, you should be able to remove the default, and then disable the "none" option.  JIRA will then present the user with "none", still, but it will mean "nothing selected".  Then the mandatory flag will kick in if the user doesn't select something else.

@Daniel Kingdon, this is the right way to do it if you don't need the "None" option.


@Nic Brough [Adaptavist]

I'm new to JIRA and using JIRA cloud for my project. I don't see any option which can remove 'None' from the list(cascading select). Has this been removed again? If yes, what's the way now? Any document link on it would help.


No, there's been no change here, the answer stands

OK. Thanks!! I tried doing it but couldn't see the option of removing 'None' while editing Default value option.

Steps I followed.

  1. Click on Jira Settings.
  2. Click on Issues.
  3. Click Custom Fields under FIELDS.
  4. Find the custom field and Click on 3 dots.
  5. Click on Configure.
  6. Click Edit Default Value under Default Value

It just shows me options as attached in screenshot below.

Screen Shot 2018-09-07 at 11.58.53 AM.png

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