We have a custom team field and have it set to required. The option "None" is appearing as the default and is counting as populating. Ticket creators are not forced to identify which team the ticket belongs to.
Anyone know how to work around this? I know how to change the default value, but that will not solve the challenge of people not assigning a team to new tickets. Looking for a way to have the value as Empty (or not populated) to force ticket creators to pay attention to that field
It sounds like you have an option of "none" on the list of options - that's why the "mandatory" flag is picking it up as being filled. If you reconfigure the custom field, you should be able to remove the default, and then disable the "none" option. JIRA will then present the user with "none", still, but it will mean "nothing selected". Then the mandatory flag will kick in if the user doesn't select something else.
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