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How can i do a filter to show the times taken by a ticket on different statuses

I Have 7 customized statuses I would like to monitor how long a ticket takes on each status. how can I achieve this and display all of them on the dashboard

3 answers

3 votes

Hi @stephen_abiero 

Natively, you can't easily see how long an issue spent in each status. 

You'll likely need an app to achieve this functionality - you could consider:

Or, see more options on the Marketplace

Ste

Hi @stephen_abiero 

@Stephen Wright _Elabor8_ thanks for the mention.

My team developed the app Time in status for Jira Cloud.

It lets you monitor how long a ticket takes on each status. And you can add its gadget to Jira Dashboard and always view actual data (in tablet or chart view).

Additionally, this add-on allows analyze time data by the advanced pivot table feature.

If you need help or have any questions - let me know.

Regards

Like Kalos Bonasia likes this

Hi,

@Stephen Wright _Elabor8_ thanks for the mention.

 

Yes, eazyBI has the option to analyze time in status, or time per cycle in various ways. You can check out this demo dashboard with some example reports on this.

There are many more report examples for inspiration as well.

 

Daina / support@eazybi.com

Hello @stephen_abiero ,

As @Stephen Wright _Elabor8_ mentioned, our app Time in Status is built exactly for this purpose. It is an automated solution that offers great flexibility and details. It is available for Jira Server, Cloud and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Cycle Time or Lead Time

You can calculate averages and sums of those durations grouped by issue fields you select. (For example see the total InProgress time per Epic, or average Resolution Time per issuetype).

tisCloud_StatusDuration_Report.pngtisCloud_StatusDuration_LeadTime_Chart.png  tisCloud_IssueView_Chart_StackedColumn.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

The app has Custom calendar support that your are looking for. This feature enables you to get your reports based on a 24/7 calendar or your custom business calendar. (This one is important because a 24/7 calendar in most cases shows misleading data. For example an issue created at 16:00 on Friday and was resolved at 09:00 on next Monday seems to stay open for 2,5 days but in terms of business hours, it is only a few hours. You can see this using Time in Status by OBSS.)

Finally, the app has History Trim feature. This feature allows you to report on a subsection of issue histories instead of the whole history. Very useful when you want to focus on changes made during sprint or project phase.

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example see average InProgress time per project and per issuetype.)
  • Export your data as XLS, XLSX or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets (released for cloud, server&DC gadget coming soon)

https://marketplace.atlassian.com/1211756

EmreT

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