Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I use a custom field while Comment Issue Action in Jira Automation?

Hi All,

I have a user picker custom field that I am trying to use in Jira automation module for user followup.

What I have right now is :

Type: JQL Filter Trigger
JQL expression : project = ABC AND status = "Awaiting approval"
CRON schedule : 0 */1 * * * ? *

Comment Issue Action : 

Hi ${issue.get("Owner Name")} , This is a followup reminder ....


But this ${issue.get("Owner Name")} doesnt work. It just appears as text in the comment, rather than resolving to some value.

Can someone please help me with the options that I can use here.


Thank you,


1 answer

0 votes
Jack Brickey Community Leader Jan 12, 2022

Hi @Karanpreet Kaur ,

Assumption- you are using the built in Automation based on Automation for Jira?

Further I assume this is a project rule vs. global? If so you don't need to check the project. Here is what I suggest...

trigger - scheduled daily or use your cron

condition - field condition on Status equal  "Awaiting approval"

Action - comment Hi {{issue.Owner Name.DisplayName}} , This is a followup reminder ....

I believe the display name is needed here.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you