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How can I update a field value on the initial save/submission of a ticket? Edited

Somehow I've never needed to do this in 7 years as an admin...

I've been asked to create a simple workflow with the following statuses:

  • Pending Supervisor Approval (which is the initial status of a newly-created issue)
  • Supervisor Approved
  • Supervisor Denied

No problem. We have a custom user picker field on the screen for supervisor. What I need to happen, that doesn't seem to be working, is for the issue to be immediately assigned to the supervisor as soon as it's submitted. 

I've edited my Create incoming transition to have a post function to copy the supervisor value into the assignee field, but that isn't happening. 


2019-09-20_1526.pngWhere am I going wrong here? How do I capture the event of "saving" the issue for the first time?

1 answer

1 accepted

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Answer accepted


I think your problem exist with the post-fucntion order. as per this Post-function on Create Issue transition appears to not work


Any post functions placed after the "Creates issue originally" function will not have updates to the issue persisted to the database.


Re-order the post-functions such that the new post-function comes before the  "Creates the issue originally" post-function.

Thank you! That did it.

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