How can I stop email going to customer that are not signed into our portal

We are currently trialling out JIRA service desk and only want to trial it out with users that we add so they can test the portal and also users who are using the old JIRA but don't want them to get the email updates so it is seamless to them.


But we do want to have the new JIRA service desk user to get all the email so we can have real data and a real live test.


Can this be achieved like we can set a system admin account for non Portal users to go to a no-reply account sot the end users do not receive an email.

1 answer

0 votes
Pedro Cora Atlassian Team Mar 09, 2015


Just edit the project and remove the Notification Scheme associated with it. Then JIRA will pick up the mails, but won't send any notifications. wink

-- Pedro

Hi Pedro, Thanks but if I disable notifications for emails will it still send notification to users who have logged tickets from their portal?

I cannot find a way to disable notifications that are sent by email and keep notifications that are logged through the portal. Can you please assist me in this issue?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,084 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you