How can I show subtasks on our multi-project Scrum board?

[Ege Zeytun]

My team is having a few technical difficulties. Here is our workflow and the problem:

• We have multiple projects and boards in our company Jira.
• My team's board is "Design Kanban," under "Design" project, and we work with multiple other projects within the company to do their design tasks. 
• Whenever a product manager labels an issue (for example, "forDesign") on their own board, the automation creates a design subtask that appears on our Kanban backlog and board.
• We now want to move to a Scrum board to work in sprints. However even when we apply the same query on the Scrum board, we still cannot see sub-tasks on our backlog/board.

What is the problem here? How can we solve it?

[Trudy Claspill]

hello @Ege Zeytun 

Welcome to the Atlassian community!

Just for clarity, can you confirm if your Design project is a Company Managed project or a Team Managed project? That information will be shown at the bottom of the navigation pane on the left.

Do you have any swimlanes set up for your board?

Can you show us the filter(s) used for the Kanban and Scrum boards?

Can you show us screen images of the Kanban and Scrum boards to show the subtasks on the one and not on the other?

[Ege Zeytun]

The Design project is a company managed project, like all other projects in our company Jira.

Yes, we have swimlanes for assignees in our Scrum board, but not on the Kanban board.

Kanban board filter (the one that works):
(labels = forDesign AND category = "X") OR (labels = forDesign AND project = Project1) OR project = Design or (project = Project2 AND "Team[Team]" = 36) ORDER BY priority desc, duedate ASC

Scrum board filter (the one that doesn't work):
assignee in (assignee1, assignee2, assignee3, assignee4) and ((labels = forDesign AND category = "X") OR (labels = forDesign AND project = Project1) OR project = Design or project = Project2) ORDER BY priority desc, duedate ASC

* I changed assignee numbers.

I also noticed that the Kanban work says "This board contains 55 projects" whereas the Scrum board says the board contains only 3 projects (Design, Project1, Project2).

Something I noticed: The Scrum board actually does show sub-tasks, but only those who are in the 3 projects (Design, Project1, Project2).

Something I forgot to mention: We want our Scrum board to show issues only for 4 people. Sorry for not mentioning this earlier.

[Trudy Claspill]

Can you identify a specific subtask that you think should be displayed on the Scrum board but is missing? Does it meet the board criteria?

The way you have written the Scrum board filter the subtask would have to be one that would display on your Kanban board and it must also be assigned to one of your designated Assignees.

[Ankit Srivastava]

Hi @Ege Zeytun 

Welcome to the Atlassian Community!

If you are using the  same filter query and it will fetch the sub-task then I will request you to please select Group By --> Subtask (Right upper corner of your scrum board).

Please refer the screenshot:

Hope this will help.

Thanks

[Trudy Claspill]

@Ankit Srivastava 

<edit> Disregard my post here. I misread the original post.The option you are showing is available only on a board for a Team Managed project. The original poster says they are using a board that uses a multi-project filter. Therefore, they cannot be using a Team Managed project board.

[Ege Zeytun]

Yes, it's a company managed project. Hence why I cannot see the "group by" function. Thanks for your time anyway!

[Fabio Racobaldo _Herzum_]

Hi @Ege Zeytun ,

welcome to the Atlassian community!

Please verify your board filter. You need to verify that subtasks are retrieved by your current filter.

Hope this helps,

Fabio