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How can I set up a distribution list to include multiple users to watch tickets?

I would like to be able to set up a DL to add my tier 2 agents to watch all tickets and to be notified when changes occur or comments are made to a JIRA ticket. 

1 answer

0 votes
Joe Pitt Community Leader May 04, 2022

Jira doesn't have DL. My solution is to setup a role that get notified like a watcher would and have the project lead put the users in that role. That gives you the ability to tailor the list to the project.

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