I have Jira Service Desk (server version). Here is my scenario:
1. Customer enters a request in a Service Desk ProjectA. Issue1 is created in ProjectA.
2. We create a link from Issue1 to Issue2 in ProjectB.
3. We add comments to Issue2 in ProjectB.
4. Using Automation for Jira, I can have the comment in Issue2 copied to Issue1. However, I also want this comment shared with the customer on the request. Right now, it is only shared internally between issues.
Is there a way to do this using Automation for Jira or even Scriptrunner?
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events