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How can I send comments from a linked issue to the customer?

I have Jira Service Desk (server version).  Here is my scenario:

1. Customer enters a request in a Service Desk ProjectA. Issue1 is created in ProjectA.
2. We create a link from Issue1 to Issue2 in ProjectB.
3. We add comments to Issue2 in ProjectB.
4. Using Automation for Jira, I can have the comment in Issue2 copied to Issue1. However, I also want this comment shared with the customer on the request. Right now, it is only shared internally between issues.

Is there a way to do this using Automation for Jira or even Scriptrunner?

1 answer

1 accepted

2 votes
Answer accepted

@Inayat Nahvi

You can do that! When configuring your automation rule, expand the section for "More Options" on the comment action and check on the box for Share with customer.


Screen Shot 2021-02-11 at 4.30.23 PM.png

@Kian Stack Mumo Systems thanks.  I saw that earlier, but thought that would not apply to projectB, which in my case is a software project, not a service desk project.   The customer is attached to projectA, and not projectB.   But glad this works!

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