Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I send comments from a linked issue to the customer?

I have Jira Service Desk (server version).  Here is my scenario:

1. Customer enters a request in a Service Desk ProjectA. Issue1 is created in ProjectA.
2. We create a link from Issue1 to Issue2 in ProjectB.
3. We add comments to Issue2 in ProjectB.
4. Using Automation for Jira, I can have the comment in Issue2 copied to Issue1. However, I also want this comment shared with the customer on the request. Right now, it is only shared internally between issues.

Is there a way to do this using Automation for Jira or even Scriptrunner?

1 answer

1 accepted

2 votes
Answer accepted

@Inayat Nahvi

You can do that! When configuring your automation rule, expand the section for "More Options" on the comment action and check on the box for Share with customer.

 

Screen Shot 2021-02-11 at 4.30.23 PM.png

@Kian Stack Mumo Systems thanks.  I saw that earlier, but thought that would not apply to projectB, which in my case is a software project, not a service desk project.   The customer is attached to projectA, and not projectB.   But glad this works!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
4.8.1
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you