How can I send an email to all my team members if the comments on a user story is not updated in 24

Question

Hi Team,

My team should update the comments, on each User Story they are working on, as a status update, which they sometime miss, how I automatically send an email to the respected team member keeping others in CC as a reminder to update comments, if not updated within 24 hours.

Mike Herman · Answer

As far as I know though, you can't send an email to a Team.  Is there a workaround to send an email to all members of Team "A", for example?  Thank you.

Stevan Mandić · Answer

@Abhishek_Pandey

1. You can create custom field "Last comment timestamp" (type: date/time)

2. Then you can create automation that will log the timestamp when comment is edited.

Trigger: issue comment edited

Action: edit field

Field: Last comment timestamp

Value: {{now}}

3. Then you can create scheduled automation which will inspect Last comment custom field and send email if the date is more then day ago.

Trigger: scheduled automation (choose the frequency of the trigger and use JQL to set the scope of the automation)

Condition: issue field condition - Last comment is before (timeframe) 1 days ago

Action: Send email

You can also include smart value {{issue.comments.last}} in the body of the email if you want to send the last comment to recipients.