I sent an email to all users letting them know about scheduled downtime. I used the jira-users group. The problem is the email went to everyone in the group, including inactive users! Why would the system send to inactive users?! More importantly, how can I prevent this from happening?
You could patch the JIRA manually as described in here: https://confluence.atlassian.com/display/JIRA/How+to+Make+a+JIRA+Patch You need JIRA 6.3.4 source code. The class you're interested in is jira-components/jira-core/src/main/java/com/atlassian/jira/web/action/admin/mail/SendBulkMail.java However, if you do that, any future upgrades will be more complicated. Also getting the JIRA to compile might not be trivial. Alternatively, you might want to consider using banner to announce downtimes etc. https://confluence.atlassian.com/display/JIRA/Configuring+an+Announcement+Banner
When you says "inactive" users, are you mean disabled users? If so, you might facing this bug:
Also, this documentation might be useful for you:
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