How can I run an automated script when issue is opened?


I'd like to be able to run a script automatically when an issue is opened.

We configured JIRA to automatically open an issue for every customer feedback email. Those emails have in the subject a "ticket id". I want to use this "ticket id" to fetch more data from our servers and to update the issue with the new details.

Is this possible to do?

1 answer

Hi Oded,

It would be possible to achieve using ScriptRunner. You will just need to add a Custom script post-function to the create issue transition.

You could use a code similar to the following in that post-function:

import com.atlassian.jira.issue.Issue

def Issue issue = issue
if (issue.summary.contains("myTicketId")) {
    // retrieve data from the servers...
    issue.description = "Data from myTicketId"

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