I have checked out the resolution time report but it seems that that report shows from date created to date resolved. I have also checked out the control chart, but it appears that the timer on each status is reset if an issue is pushed back. (for example if an issue is "In Dev" for 3 days and then is moved to "QA" and then moved back to "In Dev" it no longer shows as being "In Dev" for 3 days, its reset). Any ideas?
Hi @Brandon Fay
If you would be interested in a third party solution, you may want to try out our plugin, Agile Tools : Epic Tree & Time in Status
The add-on provides the time spent in each status for the entire lifecycle of the issue. You can also extract the transitions history of the issue. Along with various Issue stats reports, you get additional features like Epic Hierarchy & Links Hierarchy to track the project's progress. The main features are as below
Hello @Brandon Fay
As you said, you can use the built-in Control Chart (that is available as part of Kanban Board reports) about this but it is not very good with reopens. It also will show you the duration but it does not show individual issues. It is more aimed towards seeing the big picture.
You can also try the built-in Average Age Report or Resolution Time Report. Both are available under project reports or as dashboard gadgets. Unfortunately, both reports also are very high level. They just show daily average data. Average Age Report excludes resolved issues and Resolution Time report excludes non-resolved issues.
If you are interested in a very flexible custom solution, our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.
Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time. For example, you can add a column to the report that includes all statuses in your workflow (except resolved and closed) and see the total time between creation and resolution of the issue.
You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type).
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.
Using Time in Status you can:
Hi @Brandon Fay ,
As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status as well as status entry dates and status transition count.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project). And all these are available as gadgets on the dashboard too.
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