How can I provide customer portal style access to a software project?

[Damian Gordon]

Hopefully the subject says most of this. Basically, we are a software development company so would like to use the software project type for each client but would also like the clients to be able to submit and collaborate on bug reports, development tasks etc without giving them access to the full project management area. The kinds of things that we would like them to do is create tasks, bug reports etc., manage their priorities, assign them to releases but not see what we would consider technical / internal details such as time spent, source control, developer assignment and so on. Can you recommend how we might be able to achieve this?

Thanks, Damian

[Gabrielle Bautista [ACP-JA]]

What have you taken a look so far? Try evaluating JIRA Service Desk (https://www.atlassian.com/software/jira/service-desk/). You may also want to look at the JIRA Issue Collectors (https://confluence.atlassian.com/jira/using-the-issue-collector-288657654.html).

[Damian Gordon]

I have setup some software and some service desk projects but the latter does not provide appropriate access to the project for developers to use it as a software development management tool. I.e. we would like to provide portal like access to a software project but that does not seem possible. Or is it and I just do not know how? It seems like it would be a commonly requested feature for a software development company to want to allow their customers limited access so they can submit and collaborate on tasks but that the company ultimately wants to use JIRA to manage the project.