How can I *prevent* emails to non-JIRA users

Hi everyone,

So we have JIRA set up in our organization and tied to a Crowd instance which has our 10k-or-so staff. Only a small subset of those staff are using JIRA (by being in a JIRA-Users group). For our issues, we often set the Reporter to the person who reports the issue, even if that person isn't a JIRA user (and not in the JIRA-Users group). JIRA is sending those people email notifications anyway.

If they are actual JIRA users, we would want the reporter to receive email notifications. If they are not, we do not want them to receive email notifications.

Is this possbile?

TIA,

Graham.

1 answer

1 accepted

Hi Graham,

This isn't possible using a default install of JIRA but I believe it might be possible to create a much more specific user notification scheme using the JIRA Enterprise Message Handler plugin, so that is what I would suggest you take a look at because that should allow you to better restirct who does and doesn't receive notifications: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

All the best,
John

Thanks John,

JEMH looks crazy powerful, but it's way out of our price range for what we would need it to do.

Graham.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

91 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you