I want to know if we can share the JIRA ticket issue with a group email which will be stored in the emails for future references. They shouldnt be notified for the changes in the ticket. its only a one time email should be sent once a ticket is raised.
how can we do that in JIRA?
Hi @Resmi Ravindran,
Welcome to Atlassian Community!
You have a couple of options. You can create an automation that tiggers on issue created that sends the email to the group. You other option is to create a group in Jira that has the same users in it and then add that group to the notification scheme the project is using to notify them when an issue is created.
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Not sure if you find a definitive solution for this question yet.
Anyway, I want to mention that our app Notification Assistant for Jira allows you to create fully customizable notification schemes where you will be able to set a rule to send this notification only when an issue is created.
Feel free to reach out if you'd like to know more.
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Sure, Thankyou for the response Igor, i will check out the app mentioned.
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Hi @Resmi Ravindran ,
Welcome to Community
For automation, you can create something like this
project settings > automation.
Trigger: Multiple events
Action: Send email
To : ( it can be a group)
Subject and content as per your choice
The scope of the automation can be a single project or multiple projects in case you want to run it on multiple project
The scope can only be modified in the global administration.
For scope: https://support.atlassian.com/cloud-automation/docs/what-are-rule-details-in-atlassian-automation/
Thank You,
Prachi
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Hello Prachi, Thankyou for the response. Looks like I cannot access Project settings due to permissions. I need to check with my administrator and will follow the steps you mentioned once i receive it, Thankyou again, have a good day!
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Thank you for your reply :) yes that's right you need to have Jira admin permission to be able to do this, Once you have it you should be able to follow automation or the notification scheme method as well
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