How can I notify a group email when a issue is raised or closed without adding them as assignee?

Resmi Ravindran August 13, 2024

I want to know if we can share the JIRA ticket issue with a group email which will be stored in the emails for future references. They shouldnt be notified for the changes in the ticket. its only a one time email should be sent once a ticket is raised. 
how can we do that in JIRA?

3 answers

3 votes
Mikael Sandberg
Community Leader
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August 13, 2024

Hi @Resmi Ravindran,

Welcome to Atlassian Community!

You have a couple of options. You can create an automation that tiggers on issue created that sends the email to the group. You other option is to create a group in Jira that has the same users in it and then add that group to the notification scheme the project is using to notify them when an issue is created.

Resmi Ravindran August 13, 2024

Thankyou for the response Mikael, I will try these options. 

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0 votes
Igor Medeiros - Modus Create
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September 3, 2024

Hi @Resmi Ravindran

Not sure if you find a definitive solution for this question yet.

Anyway, I want to mention that our app Notification Assistant for Jira allows you to create fully customizable notification schemes where you will be able to set a rule to send this notification only when an issue is created.

 

Feel free to reach out if you'd like to know more.

Resmi Ravindran November 4, 2024

Sure, Thankyou for the response Igor, i will check out the app mentioned. 

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2024

Hi @Resmi Ravindran ,

Welcome to Community 

For automation, you can create something like this

project settings > automation.

Trigger: Multiple events 

Action: Send email

To : ( it can be a group)

Subject and content as per your choice

The scope of the automation can be a single project or multiple projects in case you want to run it on multiple project

The scope can only be modified in the global administration.

For scope: https://support.atlassian.com/cloud-automation/docs/what-are-rule-details-in-atlassian-automation/

Screenshot 2024-08-14 at 4.09.27 PM.png

Thank You,

Prachi

Resmi Ravindran August 14, 2024

Hello Prachi, Thankyou for the response. Looks like I cannot access Project settings due to permissions. I need to check with my administrator and will follow the steps you mentioned once i receive it, Thankyou again, have a good day!

Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2024

Thank you for your reply :) yes that's right you need to have Jira admin permission to be able to do this, Once you have it you should be able to follow automation or the notification scheme method as well

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