How can I move a ticket from issues section to the Backlog Section?

[Vandana]

When my team creates tickets hastily, they often add them to the issues section. However, these tickets are not visible on the board during active sprints nor on the backlog. How can I move these tickets to either the backlog or the active sprint board if necessary?

[Benjamin · Accepted solution]

HI @Vandana ,

That is strange why it wouldn't be in the backlog or sprint when the issue is created. It should show up either place. You might want to check your board configuration to see columns. It maybe due to the fact that one. of your workflow status is not map properly so, it's not showing up in the backlog or the sprint board.  That is usually the reason why this happens.

Hope this helps.

[Vandana]

Let me check then. 

[Vandana]

@Benjamin Yes, I understand the issue now. It seems that the board configuration needs to be adjusted. Thank you for your valuable suggestion.

[vaibhav raverkar]

Hi @Vandana 

Every ticket should have a common mapping in order to be tagged under a Sprint.

Here are few things you can do,

1. Ask your team to map every ticket to a Team or a FixVersion, that way you can still search using such query and find those items.

project = "Project Name" AND type = story AND Team is not EMPTY AND fixVersion = "your project fix version"

2. Even if this is not done, when you go to JIRA > Boards > Team Board, you will still see items under 'Backlog' section on bottom side of the board

[Vandana]

Hi @vaibhav raverkar 

Thanks for the reply but,

I can only locate issues in the active sprint if they're directly linked from the 'issues' section. However, for other tickets which are in "issues" section, that I want to keep in the backlog temporarily, I'm unable to move them. I couldn't find those tickets elsewhere.

One potential solution I'm considering is first moving them to the active sprint and then pushing them to the backlog. However, I'm concerned this might affect my sprint report.

Could you please suggest an alternative approach?

[vaibhav raverkar]

Check details here 

Board > Configuration > Columns 

Make sure "To Do" status is shown in To Do column.

**You need to be a Jira or Board Administrator to configure this board.