How can I mention another user via email or gmail plugin?

[Trevor Glen]

I can't work out how to mention someone when I'm responding to a JIRA email or in the plugin for G-Suite. I'm sure it's obvious but it doesn't seem to work for me.

[Prince Nyeche · Accepted solution]

Hi @Trevor Glen 

If you're replying from an email, you can use  [~accountId:5f127cc6e5c51dfb]  where the alphanumeric string is the accountid of the user which you need to know beforehand. once the comment is rendered on Jira, it will take up the user profile and reflect that. 

[Trevor Glen]

@Prince Nyeche thanks for that. 

It would be great if we could do something like [~@<email address>] as with only 20 members in my team, I'm not going to remember their individual strings!

[Prince Nyeche]

@Trevor Glen  that's not going to happen most probably due to privacy laws. what you could do is save that format of all the users as a draft in your email with how to identify each user, so you can copy and paste when sending from there.

[Trevor Glen]

@Prince Nyeche How does that affect privacy? It should be an option on each instance of JIRA, so I could turn it on for my internal company JIRA.

[Prince Nyeche]

Hey @Trevor Glen  A while back, Atlassian removed anything that could identify a user, which includes username, emails etc. So that control is not based on the Instance but rather to the individual user profile itself. for example, a user can turn off their email address for profile visibility to "Only me and admin". what happens here is that no other user can be able to mention or search that user, even if they exist. So, the only way to still identify the user is through accountId and that's how Jira itself knows how to find or identify a user. And accountId in itself is unknown outside the Atlassian Cloud Application.