I am new to Jira and am setting up the system.
I set up an "Add Issue" screen to be shown when creating an issue and added the standard "Component/s" field to that screen. When testing the screen, I can see the Component/s field but can't add anything to it - it appears to be read only.
Any ideas what is wrong?
Thanks in advance.
To follow-up, I did contact Atlassian Support on this one.
The issue was caused by the fact that I was using a version of the JIRA Suites Utilities plugin that was not compatible with my version of Jira. This caused 3 strange behaviors all related to creating an issue:
Lesson learned - versioning of plugins matters :-)
Thanks for the response. Yes. I should have mentioned that. When editing an existing issue, I can select from the components that we have. I'm just having problems with the Component/s field on the "Add issue" screen. And all other fields on that screen are behaving as expected...
Interesting. We are running Jira 5.0.6 and I'm using Chrome. I just tested with IE and see the same unexpected behavior so I don't think the browser is to blame for this one.
I just found this link which may to imply that the Components field is not supported with the create issue step. Could that be?
No, it's definitely not the problem on that link (they are working with an external client that can't handle components being mandatory).
I've got no problems adding components to the 5.0.6 test install we've got here, Chrome or Firefox.
Thanks. To address your questions:
The behavior I'm seeing is shown in the attached - all is ok when I edit an issue, but when I add an issue, I can't click in the Components field.
I made the field required and, when I create the issue, it gives the "Components is required" error message as I'm not able to type anything in the field.
I didn't see anything in the atlassian-jira.log from today. Is that the right log to look in?
Another good idea for something to try. At this point, I'd be reaching for Atlassian support, although there's a couple more (rather forlorn) ideas to look at if you can:
What happens if you add a multi-select list (with at least 2 options) to the create screen, temporarily? Does that work ok, or fail in the same way?
Go to the broken create screen and "view source" (Ctrl-u in Chrome and Firefox, I forget if it's the same in other browsers). There might be something in the html around component that tells us a bit more - compare with the multi-select above might be the most useful
I added the multi-select list to the create screen and it worked and I didn't see anything in the html that gave me any clues. At this point, I will reach out to Atlassian support. I'll update this if I find out what is wrong.
Thanks for the troubleshooting help! I really appreciate it.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs