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How can I limit the access to Zephyr?


I'm using the cloud version and I want to manage the access to the Zephyr, since we are paying per user and only 10% of the users, use this app. Is it possible?


Thanks in advance!

1 answer

0 votes
Claudiu Lionte
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 04, 2019

Hi Moran,

At this moment, the pricing for Jira (both Cloud and Server) cannot differentiate between users that actually use the add-on and users that do not need access to it.

This is why when you install an add-on it is priced for the total number of users that have access to your Jira (except for Service Desk portal-only customers). However, before installing you see the price for your particular Jira site. Also, you can always see the license count for each product (and add-ons) by navigating to the site administration area -> billing -> manage subscriptions.


Hi @Moran Hazan , we have Jira server on the company, but we need to use Zephyr just on one team with less than 10 users. Do we have to pay for those 10 users or for all users that use Jira (rest of users are not part of the team that needs Zephyr). 


I don't think this needs is uncommon. In fact the contrary and my company have the same. We have >100 users for JIRA SW but only 10 needs Zephyr and we really do NOT want to pay for 90% of users not using it. This question was raised a year ago. Has Zephyr/JIRA made any change since then? 

exactly the same is for us, we want to use zephyr on a project with 3 people working on it and don't want to pay the additional licenses for the rest 20 users. Any update on this?

Like kcamargo likes this

Any suggestion , how to do it .

Any update on this?
Also if there is no update, are there any alternatives that we can use ?

Like # people like this

How many companies are in the same situation - having to buy a licence for 90% of users who do not need it.  It must be worth the lost sales as it is compensated by those forced to pay for unnecessary licences.

Like bpearson likes this
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Jul 24, 2023

Same situation. 50+ users in Jira, only 6 need access to Zephyr, but we have to pay a license for everyone. Doesn't make sense. 

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