How can I integrate Jira Service Management with my e-commerce tool store to streamline customer sup

[Husky Tools]

I am looking for ways to integrate Jira Service Management with my e-commerce platform to provider better customer support for my tool store (More Information). what are the best practices, and are there any existing plugins or integrations available?

[Graham Twine]

Hello @Husky Tools

Jira has a REST API so integration will be possible without any plugins.

Some work will be required on the server that hosts the site.

Option 1

Rational being for whatever reason the Jira portal should not be exposed to the public

[browser] -> [app server] -> [Jira]

The client creates a support request on husky tools and submits the form to the server.

The server creates a service request in Jira

Option 2

The portal can be exposed to the public or customers must register on the portal.

When a customer clicks a link on husky tools they are redirected to a customer portal

Option 2 is a better solution I only mention option 1 as an alternative in the event you cannot expose Jira to the public.

With both of the above no plugins are required

[Husky Tools]

Thank you for helping me out buddy.