I am currently importing data into JIRA Service Desk. My originating system is Topdesk. I know how to import data. But how can I import associating files that are connected to original Topdesk issues into JIRA issues?
That can be tricky to do when migrating data from another issue tracker. What method are you using to import this data? Are you using a CSV import to make this work?
If you already used a CSV, then this method would be easier to accomplish. There is a guide on the site on how you can create a CSV file to reference specific attachment files that can then be imported into JIRA. Please see How to import attachment using CSV
The trick is finding a way to determine which files belong to which issues in the old tracker, and then making sure that the CSV file has the correct entry for where that file exists on the file system, and which issue it should appear on.
The wait is over... Portfolio for Jira Server and Data Center 3.0 is now officially here! Platform releases offer Atlassian an opportunity to shift our strategy, make bold predictions about t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs