Whilst configuring JIRA OnDemand and coming across many limitations and having to put in some less than desirable workarounds, it now also looks like I cannot hide fields from users. Is this correct?
JIRA is intended as a collaboration tool, and hiding fields from users runs absolutely counter to the principle of openness that a team needs when its members are working together. So no, there is no way to hide fields from users. A field either exists and is available to all, or it does not exist for the issue/project.
If you were on the server version, there is an add-on which will enable this function, but you can't use it on Cloud.
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