Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,411
Community Members
 
Community Events
165
Community Groups

How can I have "Unassigned" as the default in the Assignee field when I create an issue? JIRA Cloud

As a project manager using JIRA Cloud, I want the ASSIGNEE field to default to "Unassigned" when I create an issue so that I can assign it to a user at a later time.

4 answers

1 accepted

0 votes
Answer accepted

Unfortunately I don't have "Roles."

 

Project Settings.jpg

I am not sure what version/instance of Jira you have and I am not sure I can help without looking at how it is setup. Is there a way you can reach out to who ever helped you create the project? I see a term called "people" in your screenshot - Can you see if that has any assignments? Another spot I would check would be under Permissions

I discovered yesterday that the ability to assign "unassigned" as the default exists under Project Settings>Details in JIRA Cloud.  Problem solved

Like # people like this

Go to your Project Settings > Roles >Edit Defaults. If you have chosen Project lead as a default assignee, change it to unassigned.

This should solve your issue.

There is no "Roles" on my interface?

Thank you.

It is "Automatic" and automatically assigns to the overall system admin unless I change it in the drop-down. I am an admin, but do not have full sysadmin privileges. Can I change the "Automatic" to assign to  "Unassigned?"

If you are the admin for your project, yes you can change automatic to unassigned. Yoo do not need sys admin access for change in your project alone. I am not sure how your instance is set up but my recommendation would be that you change it only for your project. Even better, if you can test it out in your QA instance first.

Thank you - see below. I don't have access to Project>Project Settings>Roles. Is there a way around that?

Project Settings.jpg

0 votes
Jack Brickey Community Leader May 08, 2019

That is generally how it works OOTB. How is the Assignee being made? It may be that you have it defaulting to the project lead? 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you