How can I give an external user access to a specific project on my Jira site only?

Samantha Morrison
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January 13, 2023

I have an external PO for my project and I want to give this person access to 4 projects within my Jira site. I've set up a new project role and added the role to permissions in the permission scheme for my projects. 

When adding this person, in the new role, to one of the projects the person also gets access to all shared projects on my Jira site. Is there a way to prevent this from happening? Other than turning off the public access on these other projects on my Jira site. These projects need to be public as everyone in my company needs to be able to access them. But the external user should not be able to access these projects.

3 answers

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Prachi Bolar
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April 11, 2024
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Jack Brickey
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January 13, 2023

Hi @Samantha Morrison , welcome to the Community. 

in a nutshell this is a permissions issue which is likely obvious. One possible reason is that the project that the person wrongly has access to is set to be wide open. For example the permissions include “any logged in user”. I used to do this on some projects when we first started with Jira but soon learned it was a bad idea. I would start by looking at the project the individual has access to, and scour the permissions scheme to see why they may have access. Sometimes the issue is that when a user is added by default, there added into a broad roll, such as jira-users. 

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Alex Koxaras _Relational_
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January 13, 2023

Hi @Samantha Morrison and welcome to the community,

You have probably included that person to a group which grant access to all projects (due to permissions scheme).

For starters I would:

  • create a new group called e.g. "externals" or similar. Then
  • Add this person to this group
  • Remove this person from the general group which grants product access to Jira
  • Give product access (to Jira) to that group
  • Maintain the project membership as you currently have it

Try it and let me know.

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