How can I get an email notification when a ticket is in the queue?

[Charlie_Fortuno]

I keep struggling with Jira. It just seems like way too hard to add a notification email when a new ticket is in the queue. 

[Susan Hauth _Jira Queen_]

Hi Charlie,

When you say a new ticket is in the queue, do you mean that the issue is created or the issue has transitioned to a new status.

Generally you can use the project notifications to notify your agents (role: Service desk team) based on the events in your workflows.  So if when an issue is created, your workflow post-function is issue created, then in your notification scheme you should add the role: Service Desk team to notifications for "issue created".  You could do the same for "issue update" or "Generic event".

Hope that helps

Susan

[Charlie_Fortuno]

How exactly do you do that? It's not apparent to me. I would like a notification when an external party creates a ticket that all members who are in the group receive a email notification.

[Charlie_Fortuno]

I'm new to this. I've used wrike before and it is way more intuitive I've never had to once write in a help forum and look stuff up for hours just as much to add a 'date' for a task.