How can I easily manage my service desk customers?

I am setting up the service desk for my team but when it comes to customers management I am becoming quite confused.


How can I easily:

1 - Change the organisation to which a customer belongs

2 - Reset their password

3 - Delete a customer

4 - Rename a customer


And ideally give these roles to a service desk administrator?




1 answer

0 votes

Hi Antonio,

You can manage all of this inside the Service Desk project, including creating an agent, that will have the permission to manage all this features.

I'm sending you documentation on how to manage this, organization, customers, agents, etc., that I believe should help you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,959 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you