I am setting up the service desk for my team but when it comes to customers management I am becoming quite confused.
How can I easily:
1 - Change the organisation to which a customer belongs
2 - Reset their password
3 - Delete a customer
4 - Rename a customer
And ideally give these roles to a service desk administrator?
You can manage all of this inside the Service Desk project, including creating an agent, that will have the permission to manage all this features.
I'm sending you documentation on how to manage this, organization, customers, agents, etc., that I believe should help you.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs