How can I disable the menu options for 'Create sub-task' and 'Convert to sub-task'?

[Dimitar I_ Dimitrov]

Hey guys,

I am working in Jira Service Desk on some issues of type 'incident'. In the 'More' section in the form, by default I see two options 'Create sub-task' and 'Convert to sub-task'. Is there a way for me to remove them only for that specific issue type (so that they do not show for Incident, but they do show for Change for example). Has anyone done this already?

Thanks!

[Ojase · Accepted solution]

We can do this using Adaptavist ScriptRunner plugin to block creation of subtasks based on issuetype.

Create a separate workflow for subtasks in your project. Add a 'simple scripted validator' on the subtask issue workflow create transition to block creation of subtasks for particular parent issue types.

For example;

issue.getParentObject().getIssueTypeObject().getName() != 'Incident'

Will block creation of subtasks for all parent issue types of 'Incident' 

[Dimitar I_ Dimitrov]

Thanks. it's a valid workaround:)

[Austin E]

I'm going to necro this thread to note that the above suggestion works great for preventing users from using More > Create Sub-Task. However, it does not prevent users from using More > Convert to Sub-Task, even if the target parent issue is of an issue type that you've excluded using the scripted validator.

[Nic Brough -Adaptavist-]

There's no way to remove the option without doing some coding, but @Ojase has given you a really good way to stop the users doing the wrong thing.

[ramonde zrihen]

hi @Nic Brough -Adaptavist- : can you please provide/guide how it can be done ? thanks !

[Nic Brough -Adaptavist-]

You will need to write a new app for Jira, one that can hide options from the users.

I would question why you want to do this though.  Why can't you trust your users not to convert items when they shouldn't?

[ramonde zrihen]

thank you for answering @Nic Brough -Adaptavist- 

converting sub task process  allows all issue Types to be parent of sub task i.e. epic and bug,  i thought using  hide UI elements concerning convert  to sub-task + adding a script handling cases of which it  can be achieved i.e. parent can be only task etc' else to stop convert process

[Nic Brough -Adaptavist-]

But why?  Why are you trying to stop your people doing this? 

What is broken in your processes that they think they want to do the wrong thing?