It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I deny any user to comment in a ticket?

I need to deny any user to comment when my ticket is in the status "Cerrada".


2 answers

1 accepted

1 vote
Answer accepted

Hi @Adrian_Criado

You can achieve this using workflow properties - to do this as a Site Admin:

  1. Go to Settings (cog in lower left-hand corner) and select Issues
  2. On the left-hand side select Workflows
  3. Find your workflow and press Edit
  4. On the Diagram view, go to the status "Cerrada" and select it, then choose Properties
  5. In Property Key, enter "jira.permission.comment.denied" - leave Property Value blank, and press Add
  6. Go back to your workflow and Publish it so it activates

This will stop all users from commenting for that specific status. You can set permission restrictions per user, group and roles also - see here for more details.


Thanks! It worked perfectly!!

Like Stephen Wright likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you