Hi There, and thanks in advance for responding if you know the answer.
I'm trying to create a Jira automation rule to trigger whenever any field is updated in an issue.
My workflow: user submits a request, support team receives the ticket and sends it to another team to work off. I have automation set up to manually clone the issue from parent to child projects to maintain visibility but now I would like the child to parent cloning to happen automatically and not manually.
Is this possible? And if so, how should I configure the trigger?
Thank you in advance. Olga
@Walter Buggenhout _ACA IT_ , thank you for the lovely idea! This "when to run the rule" part of the JQL query works beautifully with the when issue is updated. How do I next say to update all the fields in the linked (parent) issue? Please say there's a magic trick for that too!
If you want to do something on the child issues when the parent issue is updated, you could extend your rule and add an "Issue branch" on all linked issues when the issue is updated.
That way, you can add actions on the child issues when the parent issue is updated
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