How can I count number of times an issue was in each status?

[Polina Blinchevsky]

I want to be able to track things like how many times a ticket was reopened.

I tried the Reopening counter for JIRA Cloud, but it doesn't work well...

[Andy Heinzer]

This question has been asked before on Community in a couple different ways.  I would recommend first checking out this thread: https://community.atlassian.com/t5/Jira-questions/How-to-build-a-query-on-finding-the-number-of-times-a-issue-got/qaq-p/18056

In it, Simon suggest the use of a plugin such as a Misc Workflow Extensions.  Using this plugin you could then setup a custom field that could be incremented each time the issue is transitioned to a particular state.  Granted this would not help you for your existing issues in Jira, but it could be one way to create a count for new issue going forward.

Alternatively, check out this thread: https://community.atlassian.com/t5/Jira-Core-questions/How-can-I-query-on-number-of-times-in-a-status/qaq-p/745405

In it you can find a number of community champions that offer different possible solutions (although it should be noted some of these are Server specific and might not apply to Jira Cloud).

I hope this helps.

[Zoryana Bohutska _SaaSJet_]

Hello @Polina Blinchevsky 

You can track how many times a ticket was reopened with the Time in status for Jira Cloud by SaaSJet. The add-on generates such reports:

- Status Count - shows how many times an issue has been in each status

- Transition Count - shows how many times an issue went from status to status

Also, this app will show you: Time in status, Average time in status, Assignee time, Status Entrance Date and Time in Status per Date.

All data from reports you can view as charts or as tables and export them.

[Denisa Bento]

Hi, tried to install twice your plugin time in status but it doesn't install properly. If click on start it just keep spinning. 

If I go to the plugin directly or used it in dashboard all filters I disabled. It only stays on the default option , no matter how many times I tried to click. 

[Zoryana Bohutska _SaaSJet_]

Dear @Denisa Bento 

Thank you very much that you inform us about this problem. We are currently working to solve it. 

Please contact our support team support@saasjet.atlassian.net

Sorry for the inconvenience.

[Mehmet A _Bloompeak_]

Hi @Denisa Bento and @Polina Blinchevsky,

You can use Status Time add-on. It provides status count as well as status duration as below.