How can I change an issue type after the issue has been created?

Hi:

I'm a very new JIRA user, trying to figure my way around the system. I have a project with all of the screens, fields and basic workflow steps that I need. I would like to be able to change the issue type after the issue has been created, but I am unable to do so. There are other projects within my JIRA that have this ability, but I have not been able to replicate it.

Is this a permissions issue on the project, or would it be something workflow related? The workflow I'm using is very basic and is one of the workflows provided by JIRA.

Please let me know if you need any other information. Thanks.

5 answers

1 votes
Pedro Souza Atlassian Team Sep 26, 2014

Hi Tim,

Try moving the issue. You can choose to keep the same project, but change the issue type.

This documentation better explain how to proceed:

https://confluence.atlassian.com/display/JIRA/Moving+an+Issue

 

Cheers,

Pedro Souza.

This worked for me. NIce and simple!

Hi Tim, 

I'd suggest you to take a look over the issue types associated with the workflow scheme that this project/issue is using.

Perhaps you need to associate another ones so you can be able to edit this field.

Please take a look over Configuring Workflow for a Workflow Scheme (Change the issue types associated with a workflow) for more details on how to perform this. smile

Hope this helps!

Cheers!

depending on your permissions you can also click on edit and change the issue type.

Permissions

Move Issues

Ability to move issues between projects or between workflows of the same project (if applicable). Note the user can only move issues to a project he or she has the create permission for.

You need the Issue Type Field in the Edit Screen and both issue types using the same workflow.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot