How can I automate emails to customers (non-JIRA users) that include attachments?

[Abigail Carroll]

Hi all! I have a trigger issue/task that includes attachments, which need to be sent in the automated email to our customers or people that do not have a JIRA login/access to JIRA.  I'm using this code to include attachments in outgoing emails.

<ul>
{{#issue.attachment}}
<li><a href="{{content}}">{{filename}}</a></li>
{{/issue.attachment}}
</ul>

Right now, the attachment downloads to your computer when you click on it, but ONLY does that if you are currently logged into JIRA. If you do not have a JIRA account, like our customers, when you click on the link it sends you to a JIRA log in page.

Is there a way or a code that I could include in the automation email that would allow anyone (JIRA or non-JIRA user) to access it?

[Alexander Pappert]

see this one:

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-do-I-add-attachments-to-an-e-mail-with-Automation-for-JIRA/qaq-p/6556

So you can't embed attachments directly in an e-mail (we don't support this due to the fact that attachments in JIRA could be far to large for emails)..........

some workaround could be that you automatically copy all attachments (if you have access to jira cloud data, it should work on server instance) to some folder which your customer has access rights.

then you can modify your mail and replace the link to the attachment.