How can I automate an issue type to flag it upon creation?

[Sherwin Soriano]

I need to create an automation rule for a specific issue type that upon creation, I need to flag it.

Is this possible?

[Bill Sheboy]

Hi @Sherwin Soriano 

Yes, that is possible using the issue created trigger, a condition to check the issue type, and then setting the Flagged field, however...

What problem are you trying to solve?  That is, "why do this?"

Issue flagging is typically used to indicate something, such as an impediment blocking work.  And so immediately flagging an issue when it is created seems quite unusual.

Kind regards,
Bill

[Prachi Bolar]

hello @Sherwin Soriano ,

Welcome to Community :) 

Yes you can flag an issue with automation. But has Bill mentioned it should be used if you want to highlight something immediate etc and not be flagged for all issues.

Maybe you can have JQL condition to flag issue with certain conditions like due date passed or some component 

Incase you would want to still flag issue using automation kindly check this as well : https://support.atlassian.com/automation/kb/unable-to-flag-issues-using-the-automation-rule/

Thank You,

Prachi 

[Septa Cahyadiputra]

Hi @Sherwin Soriano

I definitely agree with Bill here as your requirements sounds very unusual. Maybe, if we have better understanding of your problem, we might be able to find a better solution for you.

In regards to automation, I think the best trigger that you could use here is "Issue Creation". Then, you can configure Jira automation to take into account the value of a fields, or several fields to determine if the ticket could be flag or not.

Finally, add action to flag the ticket, as can be seen in the screenshot below:

For detailed information about Jira automation, please refer to the documentation link below:

https://support.atlassian.com/cloud-automation/docs/use-jira-automation-rules-to-modify-issues/

regards,
Septa Cahyadiputra