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How can I automate a ticket to be created when someone requests access to a product or app?

In Jira Cloud, I am trying to automate a ticket to be created in my board letting me know someone on my team has requested access to Confluence, Jira Product Discovery, Jira Software, or an app. 


Currently I get an email when these requests come in, but I have to manually add a ticket to my board.  I considered using Zapier but it would require me to build an automation from my Gmail to Zapier, allowing for multiple potential fail points.  I'd prefer to set up this automation within Jira.  


I've reviewed several other discussions and googled it in general, but nothing seems to answer my question. 

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 03, 2023

@Abby Kiesling 

The easiest thing to do is to create a forwarding rule in Gmail that sends the request to your service desk email so the issue is created.  

I don't have anything configured to convert email to tickets... Let me work on that part and then I'll give that a shot!  Thanks. 

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