It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I add an assignee to the watchers list automatically?

When my users are assigned issues, they are not added to the watchers list automatically and therefore miss some of the dialog that goes on. How can I automatically have someone added to the watch list when they are assigned?

8 answers

1 accepted

0 votes
Answer accepted
tier-0 grump Atlassian Team Aug 29, 2012

Assignees should be automatically notified without having to be a watcher - maybe your notification scheme isn't set up properly?

Made plenty of sense...looks like my scheme wasn't applied to all projects. Thank you!

The "Answer" does not answer the question. How do I automatically add a new assignee to the watchers?

Again, it is not answering the question!!

If you assign the ticket as assignee to a third person. You will never get notified about the ticket after assigning.

Seeing that Atlassian doesn't want to add the feature to Add Watchers with a Post Function, I created a workaround.  Our company uses the Cloud (onDemand) instance as well.

First, I created a field named "Watchers" which is a User Picker (multiple users).  Then, in my Workflows, I added the Post Function "Copy Value From Field to Field Function" to copy Assignee of each step to the Watchers Field in each step.

 Snip20151119_11.png

I tested this and it works perfectly.  Depending on your setup, you may have to edit Notifications and Permissions accordingly – e.g. I send updates to my Watchers with the Notification Scheme and I allow Watchers to Comment on the Issues but not Transition the Issues.

I hope this help finally answer this question. 

If someone is assigned to a task, then they automatically get notified of activity, but these settings are controlled within the notification schemes that are setup. In short, as long as your notificaiton scheme is set to the default, then all assignees of a task should already be treated as watchers.

You can call below script on issue update event. Using this, all the privious assignees will get added to the watchers. I'm not sure if you are looking specifially for this.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.issue.AbstractIssueEventListener
import com.atlassian.jira.event.issue.IssueEvent
import com.atlassian.jira.issue.Issue
import org.apache.log4j.Logger
import com.atlassian.jira.ComponentManager
import static org.apache.log4j.Level.DEBUG

class AddReporterAsWatcher extends AbstractIssueEventListener {
    Logger log = Logger.getLogger(AddReporterAsWatcher.class)
    def watcherManager = ComponentAccessor.getWatcherManager()
    def userManager = ComponentAccessor.getUserManager()

    @Override
    void workflowEvent(IssueEvent event) {
        Issue issue = event.getIssue();
        log.setLevel(DEBUG)
        log.debug "Event: ${event.getEventTypeId()} fired for ${issue} and caught by TaskVersionListener"
        def assignee = issue.assigneeId
        def assigneeWatcher = userManager.getUserObject(assignee )
        watcherManager.startWatching(assigneeWatcher , issue.genericValue)
    }
}

We are an on-demand instance so I'm under the impression that I can't use this script - however, I'm sure it will be useful to hosted users.

Amber I too have the same issue as you do, wondering if you were able to resolve this by any means.

I too have the same issue as @Amber L Garcia, wondering if you were able to resolve this by any means.

Hi every body,

that was my problem too, finally found a really simple way to do. Automation for Jira can do it right the way!

How did you achieve this using this add-on? I am not able to find any option to add assignee as watcher here. Please help.

Hi every body,

that was my problem too, finally found a really simple way to do. Automation for jira can do it right the way!

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

How did you achieve this using this add-on? I am not able to find any option to add assignee as watcher here. Please help.

tom lister Community Leader Sep 28, 2019

as far as I can see the Watchers function in Automation for Jira only allows you set specific users as watchers.

I would also like to copy values from issue fields to the watchers list. I want to manage our user notifications via the in-built Watchers field so our users can opt out on demand (or lack of!)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

343 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you