How can I add a comment to a Jira Issue via the REST API while also mentioning the reporter?

[Christian Ludwig]

I'm trying to write a request in postman to add a comment to a Jira issue while also mentioning the reporter without knowing who the reporter of said issue is.

So far, this is my request URL:

https://{{server-name}}/rest/api/latest/issue/{{issue-key}}/comment

and I've tried the following bodies:

{

    "body": "[~accountId:{{reporter.accountId}}] this is a test comment"

}

{

    "body": "[~accountid:{{issue.reporter.displayName}}] this is a test comment"

}

{

    "body": "[~accountId:{{reporter.displayName}}] this is a test comment"

}

based on various other documentations/community help articles I've found.

However, all of these examples just come into my Jira issue as plain text (where the reporter is not resolving to actually mentioning the reporter).

[Tomer Ben Arye]

POST   https://XYZ.atlassian.net/rest/api/3/issue/DPDV-8151/comment

{
"body": {
"type": "doc",
"content": [
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "This high priority ticket was not updated for 10 days."
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "mention",
"attrs": {
"id": "712020:f0f2e610-2376-424d-9ba7-169a956cf6e7"
}
},
{
"type": "text",
"text": ", "
},
{
"type": "mention",
"attrs": {
"id": "712020:f0f2e610-2376-424d-9ba7-169a956cf6e7"
}
},
{
"type": "text",
"text": ","
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "Please share an update."
}
]
}
],
"version": 1
}
}

[Vimal Negi]

Its not adding comments, its just returning existing comments

[Tomer Ben Arye]

this is what is working for me.

note to use POST, and not change the Account Id for your users.

[Vimal Negi]

I am trying to add comment via following api

curl --location '{domain}.atlassian.net/rest/api/latest/issue/{ticketId}/comment' \

--header 'Content-Type: application/json' \

--header 'Authorization: ••••••' \

--data '{

"body": "This is a comment added via curl."

}'

but its not adding comment, its just returning comments.

[Tomer Ben Arye]

POST > https://XYZ.atlassian.net/rest/api/3/issue/KEY/comment

The below:

Reporter <@{{1.reporter.accountId}}> or assignee <@{{1.assignee.accountId}}>

FYI - this case was not updated for a while.

is translated into:

{
"body": {
"type": "doc",
"content": [
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "Reporter "
},
{
"type": "mention",
"attrs": {
"id": "62f60645c1b3a10ac3acf642"
}
},
{
"type": "text",
"text": " or assignee "
},
{
"type": "mention",
"attrs": {
"id": "62f60645c1b3a10ac3acf642"
}
}
]
},
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "FYI - this case was not updated for a while."
}
]
},

[Vamsi Kandala]

Hi @Christian Ludwig

You cannot combine these two events in one API call.

When you are using the POST call to

https://{{server-name}}/rest/api/latest/issue/{{issue-key}}/comment

This is API call for adding the comments to the ticket only and ignores other data.

For updating the reporter, you should be using the PUT call to

https://{{server-name}}/rest/api/latest/issue/{{issue-key}}

and provide the following data in the 'Body' section:

{

    "fields": {

        "reporter": {

            "name": "name of the reporter",

            "emailAddress": "email address",

            "displayName": "Full name"

        }

    }

}

Hope this helps.

Thanks,
Vamsi

[Christian Ludwig]

Hello,

Thank you for the information, but updating the reporter of the issue is not in-scope of this question, I merely need to mention the current reporter of the issue in a comment without knowing any of the other details of the user who is the reporter alongside my comment text.

[Prathamesh Shetye1]

Hi @Christian Ludwig , have you sitting on any solution  now